Are your organization’s donors staying at the Ritz-Carlton or the Bates Motel? Dealing with a nonprofit is a two-way experience: the donor gets some kind of service and the organizations gets money in return.
In his book “The Zen of Fundraising” Ken Burnett makes the case that donors respond best to world-class service rather than just service. People like to feel good about what they do, and they like to be respected, especially when they are trying to do good.
Burnett offers his 12 keys to world-class donor service, which he says will make a huge difference when an organization relates to its donors. They are:
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