July 26, 2010
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In This Edition: News Update: •AFP's Paulette Maehara To Retire
•Boards...
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| ADVERTISEMENT Harvard Kennedy School Creating Collaborative Solutions: Innovations in Governance |
Tips Section... 5 ethical lessons for management The pressure a nonprofit manager experiences when things go wrong can be crushing, especially if it occurs on a slow news day or when a politician is worried about being re-elected. If you followed procedure, you're a hidebound bureaucrat more worried about covering your backside than an enlightened manager really working to help people. Deviate from procedure, and you might as well jump into shark-infested waters and open an artery. In their book "The Ethics Challenge in Public Service" Carol W. Lewis and Stuart C. Gilman maintain that there are five lessons that can be learned public exposure of ethical lapses or damned-if-you-do-damned-if-you-don't attacks. • Use common sense. Be realistic. Learn what to expect from the media: nothing; that is the media's calling and professional duty. Be prepared for special scrutiny, not special treatment. • Go on record. Professional survival skills include making it difficult to be misinterpreted, misunderstood or misquoted. • Establish ethical credibility. Take a hand in training. Help break in media novices to establish a good working relationship and personal rapport and to expose them to the legal and professional standards. • Tell it as it is. Tell the truth. Let the media know they are dealing with a person they can trust. Lying is both unethical and impractical. Tell it as it should be. This concept invokes a senior manager's responsibility to protect a blameless subordinate who is unjustly accused. It also involves compassion, which is more compelling when not self-serving.
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Many of us might not know where we’re going until we get there, but that lack of direction generally won’t cut it in the nonprofit world. In fact, it is an almost sure route to disaster.
Having an idea of what’s ahead can be extremely helpful, and that includes knowing where the roadblocks, potholes and dangerous turns lie. In his book "The Zen of Fundraising" Ken Burnett says there are several troubling trends and omens in the sector. They are:
• Donors nowadays are much more discerning and more savvy.
• Traditional fundraising methods continue to be less and less viable.
• Worried donors increasingly hang on to their cash.
• We face a possible decline in bequest income and in major gifts as well.
• Resistance to fundraising direct marketing is increasing.
• The hippie generation will turn out to be lousy donors.
• We are putting off more donors than we inspire.
• Too many fundraisers are chasing too few donors.
• Public alarm at the cost of fundraising is evident.
• Donors resent the big business appearance of many nonprofits.
• New legislation is being passed to protect donors and control fundraisers.
• Finding new donors is becoming unacceptably expensive.
• Soon it will be a simple matter for donors to cut fundraisers out of their lives completely.
• Short-term gain equals long-term suicide.
Did you ever think you'd have to be a physicist to run a nonprofit?
Maybe there are days when managing an organization make even rocket science look easy, but in his book "The Art of Quantum Planning" Gerald Harris offers lessons from quantum physics for nonprofit strategy, innovation and leadership.
For example, Harris takes the following idea from physics: Light has the properties of both a particle and a wave; it is both. He then applies it to nonprofit planning in the following way: Avoid the trap of dualistic thinking and either/or types of analyses.
Harris says that any analysis based on either/or thinking is simplistic and false. Analyses, of opportunities, risks, major trends and big issues must extend beyond a “good or bad” type of thinking. Innovation will be revealed by questions that extend beyond duality and encourage learning and “both/and” thinking.
The applications for planning are then:
• Identify dualistic thinking in the analysis that supports assessments of key factors and trends, and important decisions.
• Break up dualistic thought patterns when they occur by thinking in patterns that are “around, inside and outside, and over and under” the issue being addressed.
• Find extra time to look at the broader context around important decisions to identify currently insignificant factors that have potential to become critical.
• Capture any new insights from the steps above and integrate them into the original analysis or decision.
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