Multi-Channel Promotion, Stars Hype Online Auctions
March 13, 2015 Richard H. Levey
How much is a hug from Joel McHale, the host of cable-TV show The Soup, worth? To the Screen Actors Guild (SAG) Foundation, it was worth several hundred dollars. And, that was from a first-time donor.
The SAG Foundation, based in Los Angeles, hosted an online auction this past December to benefit its Children’s Literacy and Assistance programs. One of the auction lots, two tickets to a taping of The Soup, was languishing at $60 on Dec. 14, the last day of bidding, until McHale sent out a tweet with the lot link and a tongue-in-cheek note: “I’ll throw in a long uncomfortable hug.”
Within minutes, the bids on the lot jumped from $60 to “several hundred dollars,” said Lauren Donoghue, SAG Foundation special events coordinator. “There was no movement on it until the right people — his fan base — heard about it.”
Organizations that traditionally have relied on an annual black tie dinner or other analog fundraising events are starting to dip their toe into doing digital things, said Trevor Traina, founder and CEO of San Francisco, Calif.-based IfOnly, which offers charities an online platform from which to sell celebrity-focused experiences.
The crowdfunding trend has broadened the appeal of online auctions. “Companies like Kickstarter have moved into prominence during the past couple of years,” Traina said. “Large numbers of people adding incremental dollars can have an outsized impact. While that model is generally used for business endeavors, there has been an awareness in the philanthropic community that it has potential to help with philanthropy.”
Some organizations began exploring online auctions because of economic necessity. New York City-based Rush Philanthropic Arts Foundation began working with online auction platform Charitybuzz, also of New York City, in 2008, when “the economy was in a really tough place,” said Tangie Murray, the organization’s executive director.
“We had, prior to that time, never had an online auction,” Murray said. “[Bringing the auction online] really helped us raise the bar and get a lot more reach for our packages. We didn’t have to rely on people who had already dug deep to buy tables to our event.”
Rush initially kept a few items offline. “In the first year, we did a hybrid. We kept around 10 or 20 lots so attendees could still bid, and we put the rest of the lots online,” Murray said. Rush needn’t have bothered. Attendees were bidding for the online lots, although, “Most of the winning bids for the items on Charitybuzz were from people who had not come to the event,” Murray said.
Online auctions come with their own logistic concerns and potential pitfalls. Done incorrectly, an online auction can cost an organization’s goodwill and donations, and even create legal difficulties.
A common challenge with online auctions is a lack of human intervention, said Stuart Paskow, co-founder of Mitch-Stuart, Inc., which offers no-risk travel and experience items for auction. “They don’t have the benefit of the auctioneer hyping the audience to raise the bidding,” said Paskow. Many of the online platforms just go with the highest bidder. At a live auction the losing bidders can be approached and offered the same deal for their bid if there are more of the same item available.
SAG Foundation’s Donoghue starts by taking an active hand in what is offered. Calling a potential donor and asking for “something” is a fast road to nowhere, she said. Donoghue considers the unique lots a donor might offer, such as a guided backstage tour or exclusive memorabilia from a hot show, and makes a specific request.
Once Donoghue has secured a lot, she writes a detailed description of what is being offered. Memorabilia collectors are fussy about an item’s condition – even for one-of-a-kind offerings like signed objects. She notes any age restrictions on experiences. And she’s careful to include expiration dates: “You could have someone buy a
vacation package. Ideally, you want that experience to happen within that year,” she said.
She’s right: If a donor offers a week’s stay at a St. Maarten home, and three years later sells that home, collecting on the experience five years later will be problematic. A bidder who successfully collects on an experience within a year will be primed to bid on another experience in the next annual auction. “That’s why it’s important to deal with an established travel provider who can provide an alternative if the home becomes unavailable,” said Michelle Cohen, co-founder of Mitch-Stuart.
While Donoghue does much of the solicitation and promotion for her events herself, she usually works with outside firms to manage the bidding and fulfillment. Companies such as Charitybuzz, Komplot, IfOnly, and eBay provide platforms for, and bring expertise to, organizations where staff want to host online auctions. And many of these offer access to panels of individuals primed to bid in auctions. By using these platforms, a nonprofit expands its circle of potential donors.
One of these companies’ main functions might be managing expectations. “Unless you have something really unique, don’t expect to raise tons of money,” said Christopher Noble, CEO of San Luis Obispo, Calif.-based Causemedia Group, which includes Kompolt, an auction unit.
Kompolt’s most famous lot, the annual lunch with investor Warren Buffet it offers to benefit San Francisco’s Glide Foundation, falls into the “really unique” category. It routinely brings in winning seven-figure bids. But these types of lots are the exception.
“What does work is using the visibility of an auction as a keystone and building other things around it,” Noble said. “If we run an auction [using eBay’s auction platform] that draws a lot of traffic and visibility, and we couple it with putting the nonprofit’s name in a [donate-a-dollar] dropdown list at checkout, we can, by that mechanism, raise an additional — depending on how many weeks it is up there — $20,000 to $50,000.”
Organizations designing personality-driven auction lots should keep an open mind regarding what makes a celebrity, according to Ben Erwin, vice president of business development at New York City-based Charitybuzz, an online auction platform which specializes in experiential offerings. While the company initially focused on celebrity experiences, of late packages featuring business leaders, such as lunch dates or the opportunity to shadow them, “are bringing in, on average, 30 percent more than celebrity experiences,” Erwin said.
“The most successful auction we’ve ever done at Charitybuzz was a 30-minute cup of coffee,” Erwin added, “30 minutes at Apple headquarters with Tim Cook. We sold that 30 minutes for $610,000 in 2013.”
Traditionally, auction success is predicated on matching lots to the expected audience. But online auctions follow different rules. Lots tied to current sporting events or news often pick up additional clicks and views, and that exposure translates into bids, Erwin said.
Once lots are secured, companies such as Charitybuzz, Komplot, and IfOnly handle the mechanics of each auction, and provide access to groups of bidders, usually in return for a percentage of the proceeds (mid-teens is typical, but the actual amount varies based on the number of services provided).
SAG Foundation’s Donoghue then turns her hand to promotional efforts. Social media, whether Facebook, Twitter, or any other channel, can bring additional value to a charity auction, Donoghue said. Entities that have provided lots can tout their contribution and generate a halo of goodwill by associating themselves with the charity. Bidders can let connected friends know about their fan-based activities.
Donoghue urges nonprofit managers to aid social media users in staying on message. The SAG Foundation provides sample tweets and posts for those interested, which allows for some quality control: In addition to keeping posts on brand, messages that don’t include a direct link to a specific item are much less effective at driving interest and bids, Donoghue said.
When possible, an auction should have a clearly stated identity, such as an easily searchable theme or event name. And in all cases, the organization sponsoring the auction should be sending out heavily tagged messages, and encouraging donors and bidders to repost these messages.
Promoting a successful online auction requires more than just a clear identity. “There are a lot more players in the field,” said Hillary Zuckerberg, director of the Artists Against Hunger & Poverty program at New York City-based WhyHunger. “In the beginning, we could go to major press outlets and talk about the auction. They are not as interested because it’s been out there so much.”
WhyHunger’s response has been to break apart its auctions. It hosts several each year, including one tied to its year-end Hungerthon gala and targets lots to specific niche media outlets. For instance, one of the lots offered during Hungerthon 2014 was a used-in-concert drumhead signed by the members of The Allman Brothers Band. “We got pickup on Relix, JamBase, Jambands.com, and [outlets] like that,” Zuckerberg said.
Like the SAG Foundation, WhyHunger offers suggested content for a donor or bidder’s social media channels. “We have become really great at writing copy that will give someone who has no idea what WhyHunger is a little bit of insight into who we are,” Zuckerberg said. Text usually consists of “two lines to get someone’s attention — ‘Help Bruce Springsteen fight hunger: Donate now to win an autographed guitar’” along with a link directly to the auction lot, according to Zuckerberg.
“We write a social media post, we send it to [the musician’s] management which approves it, and then send it to the online media person at the label,” Zuckerberg said. “When it goes up, immediately we see action on the auction item. And that is the best way to judge whether or not your outreach has been successful.”
Smaller nonprofits might be daunted by the need to offer glamour lots. They shouldn’t be. Chances are that someone in their donor network, or on their board, knows a local luminary, whether a mayor, an industry figure, or even someone who has premium tickets to something. Access to any of these individuals can be parlayed into a desirable lot unique to the organization.
Remember the follow-up. Bidders who don’t contribute during other times can usually be brought back for the next auction. “If they have bid on something last year, and I have something signed by the same celebrity this year, I will reach out to them and say ‘We loved your support last year. I have this awesome item which is also signed by so-and-so in case you are interested in bidding,’” Donoghue said.