Gary L. Taylor, founder of InfoCision Management Corporation in Akron, Ohio has died. Taylor had been battling health issues since suffering a heart attack in 2009. He was 59.
“We are deeply saddened by the passing of Gary,” said Steve Brubaker, InfoCision chief of staff. “We have all lost a great friend and leader. Gary made this company what it is today through hard work, dedication and a strong sense of integrity. His mark is indelibly stamped on the industry, as well as on our company and its culture. The InfoCision Family will miss him more than anyone will ever know.”
Gary spent his life in Akron. He graduated from the University of Akron with a Bachelor’s degree in Marketing in 1975. He earned his MBA in 1977 while serving as a graduate assistant.
In 1982, working out of the breezeway of their home, Taylor started InfoCision from his home in 1982. For the first three years, InfoCision operated as a consulting company that developed outbound telemarketing programs for clients, utilizing an independent telemarketing contractor. Today, InfoCision has grown into the second largest privately held teleservices company in the world, employing more than 4,000 people in Ohio, West Virginia and Pennsylvania, according to the firm.
InfoCision Vice President of Corporate Facilities Vickie Creekmore is the first employee Taylor hired and a 30-years veteran of the firm. “I met and started working for Gary when I was 18 years old. He was so much more than a boss. He was my friend and a great mentor. I will miss him terribly like so many others. He taught me a lot about life and had a dramatic impact on me and my entire family,” said Creekmore.
Gary and Karen Taylor developed a succession plan that laid the foundation for their son, Craig to take over the day-to-day management of the company. In October 2012 Craig was appointed chief executive officer and Steve Boyazis was appointed president.
Taylor received many awards including the American Teleservices Association’s Pioneer Hall of Fame Award. He has also been inducted into the Teleservices Hall of Fame and has received Customer Inter@ction Solutions Lifetime Achievement Award. He was honored by the Direct Marketing Association with its Teleservice Excellence Award for the impact he had on the teleservice industry. From The University of Akron he has received the prestigious Simonetti Distinguished Business Alumni Award and the Alumni Honor Award, the highest honor awarded to alumni by the University. Ernst and Young also recognized Gary as an Entrepreneur of the Year award winner for the services industry, and inducted him into the Entrepreneurs’ Hall of Fame.
Gary and Karen Taylor’s first major philanthropic initiative started was a $3.5 million donation to establish The Taylor Institute for Direct Marketing at The University of Akron. The Taylor Institute offers a fully accredited, four-year degree program in direct marketing, as well as an MBA with a concentration in direct marketing.