Blackbaud Appoints New Enterprise Customer Business Unit President

Software giant Blackbaud appointed Joseph (Joe) D. Moye as president of its Enterprise Customer Business Unit (ECBU). He replaces Gene Austin, the former CEO of software firm Convio, which was acquired by Blackbaud earlier this year.

Moye will be responsible for customer experiences and growth for the unit, which Blackbaud pegs as an $8 billion global opportunity. He’ll also be responsible for strategy, sales, marketing, and professional services for Blackbaud’s enterprise customers.

Moye has experience as an executive, in sales and in channel partner positions during a 29-year career in the technology sector. He founded Gazelle Consulting, a professional services company focused on business intelligence and executive information delivery systems. Moye was most recently president and CEO of Capgemini Government Solutions and drove record growth for that organization.

“For the past 12 years, Joe has led organizations delivering enterprise-level business intelligence and performance management systems,” Marc Chardon, CEO of Blackbaud said via a statement.

Austin leaves Blackbaud on Sept. 7 and Moye will start Oct. 1 and work from the Convio division offices in Austin, Texas.

The hiring announcement came just days after Blackbaud announced that it would discontinue Convio’s Common Ground product. Common Ground is one of Convio’s two CRM systems based on Salesforce.com. Support for the product will end after March 2014. eTapestry and The Raiser’s Edge will be options for small and medium-sized nonprofits while Blackbaud CRM and Luminate CRM, a former Convio product, will be offered for larger and enterprise-sized customers.

In a message to customers, Blackbaud said it must simplify its product portfolio to “eliminate confusion and to allow us to focus on the products that have the greatest impact for our market.”