Every generation of managers finds itself getting heartburn (or worse) trying to deal with younger people who come on board.

This is normal to some extent. But bosses today seem to find special difficulty dealing with Millennials, generally people born between 1980 and 2000, who come into the workplace, or the world, with expectations or mind-sets that baffle, or infuriate, their older colleagues and supervisors. Many more-experienced workers who consider themselves to have come up by playing by the rules resent co-workers who display casual (to say the least) approaches to schedules, workloads, deadlines, relationships throughout hierarchies and dress codes.

In their book “Managing the Millennials,” Chip Espinoza and Mick Ukleja try to help managers deal with employees who seem not to have the same work ethic they do.
They offer several observations about Millennials’ perceptions of themselves, based on direct quotes taken in surveys and interviews.
* “We are not defined by our job.”
* “We want to have a say about when we work.”
* “We want to have a say about how we do our work.”
* We do not expect you to be our best friend, but when you evaluate or critique us, we want you to do it in a friendly way (just like their parents did).”
* “We want you to give us direction and then get out of our way.”