Management Tips

6 Mystery Donor Shopping Tests

April 18, 2017       THE NONPROFIT TIMES      

One method of determining donor satisfaction is the mystery shopping test, which uses phone, email and mail to gain information about donors’ experiences with a nonprofit.

4 Steps To “Rev” Your Marketing

April 17, 2017       THE NONPROFIT TIMES      
    Does your organization go 0-60 in seconds, or do you find yourself pressing down hard on the gas pedal but not getting the momentum you would like? If it’s the latter, it’s time to look under the hood to see what needs a repair. During a session at last year’s Bridge To Integrated Marketing Conference in National Harbor, Md., “REV IT UP! Fundraising as a Driver of Organizational Change (and Revenue,)” highlighted areas of improvement in the case study of the Trust for Public Land. Margie Kim, chief philanthropy officer at The Trust for Public Land, Daniel Scarpelli, vice president, philanthropy operations at The Trust for Public Land, and Rebecca Girvin-Argon, vice president for development, The Montpelier Foundation provided insight shifting your fundraising gears:

20 Lessons Learned From A Bad Hiring Process

April 17, 2017       THE NONPROFIT TIMES      
    In his book “The Board Game” William R. Mott illustrates lessons that were learned due to the resignation of the head of a private school. Mott wrote that these have wider nonprofit implications.

9 Ideas For A New System

April 17, 2017       THE NONPROFIT TIMES      

They’re like movie monsters. Everyone fears them, fights them, tries to prevent them from happening, but they keep cropping up anyway. They’re new ideas. No matter how hard people fight them, they’ll keep coming back. In their book “The Idea-Driven Organization,” Alan G. Robinson and Dean M. Schroeder actually embrace the concept of new ideas. Go figure.

Funders Don’t Bail Out Sinking Ships

April 11, 2017       THE NONPROFIT TIMES      

Most nonprofits are pros at navigating the turbulent waters of financial insecurity. But from time to time those rough waters roil up into a full scale financial crisis — a major grant ends unexpectedly, a facility burns down, or another unexpected catastrophe occurs.

Get Them Involved Emotionally

April 11, 2017       THE NONPROFIT TIMES      

Making mid-level donors feel like an active part of your organization can be the key to fostering stronger donor engagement, improving your bottom line and donor outlook on their contributions.

Four Ways to “Storify” Your Data

April 11, 2017       THE NONPROFIT TIMES      

Your organization has data on how it achieves its mission. Stakeholders want to be engaged with stories of the work your organization is doing. The trick is finding a way to convert the information that you have on hand into something that will captivate potential stakeholders.

Sustainability Doesn’t Recycle Bad Ideas

April 10, 2017       THE NONPROFIT TIMES      

You recycle your aluminum cans and you write on the blank side of office memos to help sustain the environment, but what are you doing to improve the sustainability of your organization? Making your organization as healthy as possible is the key to continuing your mission for years to come.

6 Considerations Toward Improving Volunteer Management

April 10, 2017       THE NONPROFIT TIMES      

Volunteers are the lifeblood of many organizations. They advocate on behalf of your organization, give talent and resources, fill important gaps, and, in some cases, provide crucial services. With volunteers serving some many important functions, it is all the more important that organizations manage their volunteers properly.

Mapping Their Journey With Your Organization

March 21, 2017       THE NONPROFIT TIMES      

From first gift to last, a donor’s involvement with a charity might be as brief as a one-time click on a “donate” button to a lifetime of support. To guide those first-gift donors on their philanthropic journey with your organization, you need a map.