Making the exit interview important

October 13, 2014       The NonProfit Times      

The exit interview is nothing new and neither is the application or screening process for volunteers, rather than taking any warm body can make it through the door.

But, what about an volunteer exit interview? Can there really be such a thing? There can, really, and it can pay dividends for a nonprofit, just as an exit interview for an employee can provide necessary and relevant information.

During the Summit for New Risk Champions, however, Melanie Lockwood Herman of the Nonprofit Risk Management Center elaborated on the idea of a volunteer exit interview, as devised by Carol Weisman. Such an interview can be helpful in making future volunteer experiences more meaningful and enjoyable, but it can also provide information about screening people who offer their services.

A volunteer exit interview should contain the following questions:

  • What did you enjoy most about volunteering?
  • What did you least enjoy about your service as a volunteer?
  • Were your talents and skills used effectively during your term with the organization?
  • What advice would you offer someone considering volunteer service?
  • What would you like your involvement with the nonprofit to be in the future?
  • If there is only one thing we can call on you to do in the future, what would it be?